Refund policy

Refund & Cancellation Policy

At Make My Casuals, we specialize in customized clothing and merchandise made specifically according to customer requirements. Please read our Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation

As all products are custom-made and personalized, order cancellations are not permitted once the order is confirmed and production has begun.

Requests for cancellation made before production starts may be reviewed on a case-to-case basis at the sole discretion of Make My Casuals.

2. Refund Policy

Due to the customized nature of our products, refunds are not applicable once the order is confirmed.

However, refunds or replacements may be considered in the following cases:

Manufacturing defects

Printing errors

Incorrect customization done from our side

Such issues must be reported within 48 hours of delivery along with clear photographs or supporting details.

3. Resolution Process

Once a valid complaint is received and verified:

We may offer a replacement, reprint, or refund, depending on the nature of the issue.

Refunds, if approved, will be processed through the original mode of payment.

4. Refund Timeline

Approved refunds will be processed within 7–10 working days, depending on the payment method and banking timelines.

5. Non-Refundable Situations

Refunds or replacements will not be applicable in the following cases:

Incorrect details (design, size, color, spelling) approved by the customer

Minor color variations due to screen or printing differences

Delays caused by courier partners or external factors

Change of mind after order confirmation

6. Contact Information

For any cancellation or refund-related queries, please contact us at:

Email: makemycasuals@gmail.com

Phone: +91-869992525
Business Name: Make My Casuals

7. Policy Updates

Make My Casuals reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon being posted on the website.